*slams head into a wall*
Sep. 11th, 2004 11:04 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
person4This is stupid. So, like I said, I left for my grandma's house and got back Tuesday. The internet worked for half an hour after I got home, then stopped.
Before leaving it had been flipping off from time to time, but never for more then fifteen minutes or so so I figured it was that again. But this time it stayed out all night, and the next afternoon it was time to give Comcast a call. They can't fix it over the phone, so they send out a guy to fix it the next day.
He comes (at dinner time, when he said he'd be there around breakfast), it starts working again. It keeps working for an hour or so, then stops again. I go to sleep.
Call again the next morning (this'll be yesterday, for those keeping track). An automated voice answers, saying that there're a lot of calls from this area because there's an area wide outage and the internet will be back when it's fixed.
Shrug, wait. Call back this evening. Get a real person. Find out someone's screwed something up, and now it says that I don't even have an account with them. Gives me the number to corprate headquarters. Call them, sit on hold for a long time, the lady says the same thing, and says she needs to get authorization from her supervisor before it can be put back here and to call back in a couple of hours. Do so, find that she'd apparently done nothing, wait on hold for an eternity, finally things are set up and I just need to reinstall the internet program then call them back again.
After more holding, and talking, I finally have the internet back, get a discount for a couple of months, and since they lost the last payment they're reimbursing the cost for the month. So, yay for all that, but I could have done without all the hassle.
Before leaving it had been flipping off from time to time, but never for more then fifteen minutes or so so I figured it was that again. But this time it stayed out all night, and the next afternoon it was time to give Comcast a call. They can't fix it over the phone, so they send out a guy to fix it the next day.
He comes (at dinner time, when he said he'd be there around breakfast), it starts working again. It keeps working for an hour or so, then stops again. I go to sleep.
Call again the next morning (this'll be yesterday, for those keeping track). An automated voice answers, saying that there're a lot of calls from this area because there's an area wide outage and the internet will be back when it's fixed.
Shrug, wait. Call back this evening. Get a real person. Find out someone's screwed something up, and now it says that I don't even have an account with them. Gives me the number to corprate headquarters. Call them, sit on hold for a long time, the lady says the same thing, and says she needs to get authorization from her supervisor before it can be put back here and to call back in a couple of hours. Do so, find that she'd apparently done nothing, wait on hold for an eternity, finally things are set up and I just need to reinstall the internet program then call them back again.
After more holding, and talking, I finally have the internet back, get a discount for a couple of months, and since they lost the last payment they're reimbursing the cost for the month. So, yay for all that, but I could have done without all the hassle.